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Organizing and triaging customer inquiries from numerous channels is already difficult for support agents. Adding to the complexity, studies show that 73% of consumers intend to continue using new support channels. This further emphasizes the need for an effective strategy to serve customers with prompt and effective responses continuously. So how can this be addressed?
ITAM is for everybody and anybody. It is an inclusive discipline that holds relevance for individuals and organizations across the board. While this notion might seem ambitious, it is undoubtedly true. IT Asset Management, or ITAM, is a crucial aspect that benefits individuals and organizations across various industries, including education. ITAM encompasses a comprehensive range
Mergers and Acquisitions have become increasingly common as a business strategy for companies seeking expansion, increased market share, profit, diversification, and other benefits. M&A is the process of two companies merging into a new entity or a larger company taking over a smaller one, resulting in the smaller company ceasing to exist. The reasons for
IT Asset Management, or ITAM, is now a familiar concept to organizations worldwide. It is widely acknowledged that a good ITAM system can bring numerous benefits, including improved asset lifecycle management and increased efficiency. However, if you think that ITAM is solely about these benefits, you are missing out on one of its most significant
We all know the importance of having a strong and efficient IT Asset Management (ITAM) tool in our organization to manage our IT assets and automate basic and advanced ITAM operations. A strong ITAM tool is an essential capability for an organization to ensure the smooth running of their business operations sans the worry and
In today’s digital age, IT assets have become a critical component of any organization’s success. Devices and materials can be turned into an asset only if we are able to efficiently utilize their full potential, the same goes for a company’s IT assets as well. To ensure the proper use of IT assets, it is
Adapting to the current trends is the backbone of any organization’s survival. During the global crisis, remote work or work from home became the norm for office operations for almost every organization, regardless of their industry. What was previously an exception for a few employees became the new normal. Thanks to advancing technologies and software
Healthcare is yet another industry apart from the IT industry that involves a humongous number of assets. Diagnostic and laboratory equipment, surgical gear, medicines, and even IT assets such as computers and computer-aided machinery form a significant investment in a hospital. A large scale multi-specialty hospital will often find it challenging to manually keep track
Whatever industry and size, any business can benefit from an efficient ITAM (IT Asset Management) system, from a small family business to a multinational corporation. One component of this system is smart lockers, smart technology-driven storage lockers. They are used for securing and controlling reusable company equipment and managing workflows and are integrated with cloud-based software
It is unfortunate that even with significant advancements in technology, most businesses do not employ software systems to optimize their productivity. Statistics reveal that almost 30% of businesses do not know where their assets are or who is using them. In 70% of companies, there is a discrepancy between the assets registered on the manual
Whether firearms or safety tools, law enforcement officers use plenty of equipment to perform their everyday jobs. They also deal with evidence which could be any item of any size and shape. Most common of which are narcotics. Law enforcement agencies must ensure that these items are safe and secure. They also need to inspire
You have been dreaming about this moment your whole life through and now it is happening. You are finally starting your own
Because hospitals and EMS agencies are constantly under strain, especially during the pandemic, budgets tend to get tighter, and staff is stretched thin. Moreover, there are not enough resources to go around. Things get out of hand very quickly in this industry. This is why healthcare providers need to look for tools that can help
In this post-pandemic age, the modern workplace has completely transformed as more office workers have increasingly performed their duties from home. This Upwork report predicts that 40.7 million US professionals will be fully remote by 2025. While remote work brings many benefits to an organization, implementing this new process of working presents various asset management
Reduce risk and hardware costs by automating the end-to-end lifecycle for hardware assets on one centralized platform. Most large and medium-sized corporations invest a significant budget on enterprise technology. According to Gartner, global IT spending is set to reach $4.4 trillion by the end of 2022, an increase of 4% as compared to 2021. Hardware
More than just for storing and securing highly valued items, smart lockers can become powerful tools to manage the business operations of companies in many industries. A smart asset management system has the automation technology to improve an organization’s business process and solve several real-world business problems such as equipment tracking, regulatory compliance, and asset
12/12/2022 We are aware of customer data that was compromised due to unauthorized access to our systems by a malicious third party. The third party was able to gain access to our Teqtivity AWS backup server that housed Teqtivity code and data files related to Teqtivity customers. A third-party forensics firm has been retained to
As of this writing, it’s already been two years since the outbreak of COVID-19, which forced many industries to cease operations, while some operated remotely for several months. Fast forward to today, and people have settled into a new normal while the world heals. The workplace framework that employees came to know is gone, and