We are aware of customer data that was compromised due to unauthorized access to our systems by a malicious third party. The third party was able to gain access to our Teqtivity AWS backup server that housed Teqtivity code and data files related to Teqtivity customers.
A third-party forensics firm has been retained to investigate all logs and server configuration. A third-party security team has also been hired to begin a penetration test of the infrastructure. We have notified law enforcement officials.
Our investigation is ongoing. However we have notified affected customers of the incident and have taken steps to ensure the situation is contained and have prevented this type of event from happening again.
Information exposed includes:
- Device information: Serial Number, Make, Models, Technical Specs
- User Information: First Name, Last Name, Work Email Address, Work Location details
Teqtivity does not collect or retain personal information such as home address, banking information, or government identification numbers.
We sincerely apologize for any inconvenience this may cause and very much regret this situation has occurred. Your confidence in our ability to safeguard your company data and your peace of mind are very important to us.