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Teqtivity Announces Integration with Zendesk to Streamline Asset Management

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Cerritos, CA – 12/01/2023 – Teqtivity, a pioneer in IT asset management (ITAM) solutions, today unveiled its latest innovation – the Teqtivity for Zendesk plugin. This groundbreaking integration empowers IT teams to seamlessly manage assets directly within the Zendesk ticketing system, streamlining operations and enhancing efficiency.

As organizations increasingly rely on technology to drive their business, the need for effective asset management has become paramount. Teqtivity’s mission is to simplify and streamline asset tracking, and the Teqtivity for Zendesk plugin exemplifies this commitment.

“Our goal is to equip IT teams with the tools they need to manage their assets effectively, and this plugin is a testament to that,” said Hiren Hasmukh, CEO of Teqtivity. “By integrating with Zendesk, we’re providing IT teams with a unified platform for managing both tickets and assets, eliminating the need to switch between multiple systems.”

The Teqtivity for Zendesk plugin offers a comprehensive suite of features that empower IT teams to:

  • Gain comprehensive visibility: View all assets assigned or loaned to the ticket reporter, providing a clear picture of asset allocation.
  • Manage asset status effortlessly: Easily modify the status of assets assigned to the ticket reporter, ensuring accurate tracking and control.
  • Streamline asset assignment: Seamlessly assign new assets to the reporter, eliminating the need for manual entry and reducing administrative burden.
  • Access detailed asset information: Leverage a quick link to the reporter’s profile within Teqtivity to gain in-depth asset details, facilitating informed decision-making.

About Zendesk

Zendesk is a leading provider of customer service and support software, empowering businesses of all sizes to manage customer interactions across multiple channels, including email, phone, chat, and social media. Zendesk’s software helps businesses to improve customer satisfaction, reduce costs, and increase efficiency.

About Teqtivity

Teqtivity is a leading provider of IT asset management (ITAM) solutions designed to help businesses track and manage their IT assets throughout their entire lifecycle. Teqtivity’s software provides businesses with the visibility they need to make informed decisions about their assets, and it helps them to save time and money. To learn more about Teqtivity, please visit www.teqtivity.com.